DCIM
folders that photos tend to appear in.UDID
. You can do this with the free version of iPhone Backup Extractor, with the lsusb
command, or with ioreg -p IOUSB -l -w 0
. Run iPhone Backup Extractor while your device is connected, select your device, and choose the 'Info' tab. You'll see the UDID
shown in the 'Hardware identifiers' section:ifuse
, which is the code that can communicate with iOS devices through FUSE:ifuse
installed, it's possible to mount your iPhone or iPad using the UDID
we obtained earlier:ifuse
might complain: Invalid device UDID specified, length needs to be 40 characters
. Starting with the iPhone X, Apple changed UDID
s to use 24 bytes and a dash (-
) instead of the old 40-byte format.Failed to connect to lockdownd service on the device. Try again. If it still fails try rebooting your device.
ensure that your device is connected, and isn't displaying a 'Trust this computer' dialog. You'll need to approve that first. If you then get ERROR: Device 000000000000000000000000 returned unhandled error code -13
you'll need to disconnect and reconnect the device.ifuse ~/iphone
.usbmuxd?
usbmuxd
isn't frequently updated, so occasionally when a new version of iOS is released, it lacks support. To fix that, you can install the latest development version of it as below:ipconfig
command should tell you this.Properties
→ Sharing
→ Advanced sharing
. Click 'Share this folder'.Share..
, then in the drop-down menu select your user account, add it, and make sure it has 'Read / write' permissions. Click 'Share' and 'Apply', and close the window.smb://
followed by the IP address of your PC. Good drawing apps for windows. Then choose 'Registered user' and enter your Windows account name and password.1. | Basic Information Collection |
| |
2. | Information Collection for Typical Scenario |
2.1 ADC crash | |
- ADC show techsupport. | |
- ADC kernel crashdump/NSPPE crashdump Note: Check whether there are dumps in /var/core or /var/crash folder | |
2.2 ADC stops | |
- If ADC is not manually rebooted, press NMI button to generate dump file and collection the dump as in 2.1. Refer the following KB article for NMI button: http://support.citrix.com/article/CTX120660 | |
- If ADC is already rebooted, collect show techsupport as in 3.3 . (Point out the timestamp of hang) | |
2.3 ADC Hardware Error(MPX/SDX) | |
1) ADC Fail to Boot: - Check whether there is display on LCD, take a picture of the LCD. - Connect ADC with console cable, check whether there is any output and save it as txt. Follow the steps when the cable connects: Refer the following docs for cable connections: For MPX click here For SDX click here | |
2) ADC Power Supply: - Check whether ADC power supply red light is on, take a picture. - ADC show techsupport | |
3) NetScaler Hard Disk: - ADC show techsupport - Run the following script: | |
4) ADC LCD: - Take a picture of LCD | |
2.4 Citrix Gateway (ICA proxy) 1) Citrix Gateway Authentication Fail Information Collection: - ADC show techsupport - Citrix Gateway aaad.debug. Run the following command and save the output: More information: http://support.citrix.com/article/CTX114999 | |
2) Citrix Gateway Cannot Enumerate Application List, Error ”Cannot complete request.” or Redirecting to Blank Page: Information Collection:
https://support.citrix.com/article/CTX207162 | |
3) App/Desktop cannot open via Citrix Gateway, error 1110, 1030 etc. Information Collection: - Test to open directly via StoreFront, if there is any issue, resort to XenApp/XenDesktop Team. - ADC show techsupport. - Change the default program of ica to notepad, save launch.ica Or save Launch.ica to client referring the following KB: http://support.citrix.com/article/CTX134993 - Capture on client, ADC, and Storefront, reproduce the issue, and stop the capture. - Point out the following information
| |
4) Citrix Gateway EPA Failure Information Collection: - Collect EPA log: https://support.citrix.com/article/CTX209148 For more information: https://docs.citrix.com/en-us/citrix-gateway/current-release/vpn-user-config/advanced-endpoint-analysis-policies.html | |
2.4 Citrix Gateway (SSLVPN) - ADC show techsupport. - Citrix Gateway private key/session key. - ADC network topology - For client issue, collect client log: https://support.citrix.com/article/CTX138155 | |
3. | Information Collection Procedure |
3.1 ADC Serial Number | |
1) Web GUI Access http://NSIP, check Serial no in Harware information, it’s 10 bits strings with number and alphabet. 2) CLI SSH to ADC with putty, execute “show hardware”: 3) Stamp on ADC Hardware backplane | |
| |
1) Web GUI Access http://NSIP, check version and node HA status 2) CLI SSH to ADC with putty, execute ”show version” execute ”show ha node” | |
3.3 ADC MPX/VPX show techsupport | |
1) Web GUI 2) CLI More information: http://support.citrix.com/article/CTX127900 | |
3.4 ADC ns.conf | |
1) WebGUI 2) WinSCP Save config first: Get ns.conf with WinSCP: | |
3.5 ADC SDX | |
1) For VPX on SDX show techsupport, refer 3.3 2) For SVM and XenServer bundle: Choose Management Service and XenServer: 3) CLI Logs locate at /var/mps/tech_support. More information click here | |
3.6 ADM | |
1) ADC show techsupport 2) ADM support bundle System > Diagnostic > Technical Support: | |
| |
1) WebGUI Note: Set Packet Size to 0, and add expression filer if necessary, click ok. 2) CLI Start nstrace: Stop nstrace: If filtering the IP address of 192.168.1.1: Nstrace locates at /var/nstrace/<timestamp>, download via WebGUI or with WinSCP | |
| |
1) iOS Receiver 2) Android Receiver 3) Windows Receiver http://support.citrix.com/article/CTX132883 http://support.citrix.com/article/CTX141067 4) Mac Receiver More information: https://www.citrix.com/blogs/2014/10/10/citrix-receivers-include-valuable-logging-for-troubleshooting/ | |
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Upload the logs and trace to http://cis.citrix.com: - Login with Citrix account: - Click Diagnosis - Upload data - Input case number and upload file | |
4. | Appendix |
4.1 Remote Helpdesk Tool Download Link | |
1) AnyDesk http://anydesk.com/download 2) Teamviewer http://www.teamviewer.com/zhcn/download/windows/ 3) GoToMeeting http://support.citrixonline.com/en_US/Meeting/help_files/G2M010002 | |
4.2 Remote Troubleshooting Tool Download Link | |
1) Putty http://www.chiark.greenend.org.uk/~sgtatham/putty/download.html 2) WinSCP https://winscp.net/eng/download.php 3) WireShark https://www.wireshark.org/download.html |